This company has terrible customer service. They offer great software but it is also highly complex. You are going to spend a lot of time in the manuals and asking dumb questions on their forums. But beware, the forums allow far too much “RTFM” type commentaries, “what’s wrong with you”, etc. And that’s from the moderators and the forum experts. I have some genuine learning disabilities as the result of injuries suffered in service to my country (disabled vet). I was really hoping that many of Devon’s products would be very helpful for those of us who struggle to organize information on a daily basis. Unfortunately, Devon people do not suffer fools gladly and I have been suddenly and permanently banned from their forums. Why? No explanation was given after I asked repeatedly. Apparently it was for complaining to Devon customer service about how I was getting treated in the forums.
To add insult to injury, Devons web site boasts about how they won’t bury problems by closing tickets before they are through and how much they value fairness. Don't you believe it. None of these are values that I have seen. My ticket on this issue was closed prematurely and their head guy refused to provide any justification for their actions. Apparently asking too many questions about good netiquette on their forums will get you banned. I can't see using such a complex and important piece of software (it’s about managing all the files on your Mac), and not being able to ask questions about it on an active user forum.
Devon makes great software. I have no argument with that. I have a license for DevonThink Professional Office, DevonAgent, and some others. But learning something with such complex capabilities, having learning challenges of my own, and having such a non user friendly forum, just got to be too much. I have been trying to use Devon products for a couple of years now. Sadly, I probably will not continue with this company barring a sharp reversal in their way of treating customers. Why pay for abuse? Your mileage may vary.
I have rated this software as low as it can go, not because it isn't really smart software but because if you can't get help using it or worse, you are ridiculed and then banned, then why recommend this brand to others? Without ongoing access to good customer service through the user base (forums), my licenses are now pretty much useless. And these software titles from Devon, are not cheap.