My use of DF is perhaps not the norm, but not all that unusual or inconceivable. I partitioned my MacBook (aluminum) to install Mac OS X on two separate volumes. The intent was to install DF on one Mac OS X partition and use that as a Sandbox to test software, etc. Installation and setup was a breeze. And, DF did what it said it would do regarding that installation of Mac OS X. However, it also caused several side effects on my other Mac OS X installation (Macintosh HD), ranging from annoying (e.g., wiping out random preferences like Spaces, computer name, etc.) to debilitating (it reduced my only user account on Macintosh HD to a standard account, so I couldn't do anything that required admin authentication. This resulted in my having to completely reinstall the OS). Tech support attempted to be helpful--via a lengthy exchange of email and over an hour on the phone--to no avail. Finally, I threw my hands up and decided to just reimage. I don't think Faronics fully-tested their software in this nonstandard (but highly likely usage, for techs like me) environment. The tech support rep did suggest that they have been having problems with the new MacBook line. My gripe is that they should have tested this realistic use of their software on this hardware that has been out for several weeks now, and alerted customers of any known issues, especially since this is not a beta version.
The final piece to this that frustrated me the most, and thus motivated me to write this review, was an email from the tech support rep. He wrote that he'd brought this to his manager's attention, who closed the ticket because they haven't received similar reports of this problem. C'mon guys! Roll up your sleeves and try to replicate the problem. Don't expect your customers to do bug discovery and be testing beds for your troubleshooting!