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MACNOOK Bokeh was offered for one day at a pretty good deal-- at least it seemed that way at the time. WIthout proper time to evaluate it, I purchased it anyway. In retrospect, I feel ripped off. Support is nonexistent to paying customers. If you want any support, don't expect to get it from Elgebar Studios. I wrote them a detailed explanation about a problem that makes the software almost useless to me and no amount of troubleshooting or obvious solutions made a bit of difference on my end. I sent a screen shot, the email explanation, and request for support on June 6th. I forwarded the same email and screen shot on June 13th. Today it's July 11th and I haven't gotten any response from them. None, zip, zero. I'm 100% certain that the email hasn't been caught in spam filters. They just have not responded-- at all (not even an auto response). I believe 5 weeks should be adequate time to respond. The problem is this: If I launch Bokeh, I stop being able to see or switch between open applications via the dock or Command-Tab application switching. New application launches (ie, opened after Bokeh's been opened) don't show at all in the dock or App Switcher, but they *are* open. I have to "relaunch" them to get back to my work in that application... or if an open window is open, I can click on it to return to the application. Quitting Bokeh doesn't help. Quitting Bokeh and the Finder doesn't help. Quitting Bokeh, the Finder, and relaunching the Dock doesn't help either. The only thing that helps is restarting my system. I'm certain it's Bokeh. The moment it's launched this behavior begins. I don't have any problems with my system until Bokeh is launched. This bug puts a serious crimp in my workflow... and I expect that it would cause pause for lots of other people as well. As a result, it hasn't been launched recently-- I shouldn't have to restart to get my work done. No response from Elgebar means I'll be deleting the app completely and it would take a true miracle for me to ever send another penny to Elgebar Studios. I'm just thankful I didn't pay full price. I do wish you could rate products 0 stars. Use renice via the terminal. It's free and won't cause any problems with your system. (Version 1.0.1) |